Frequently Asked Questions
Everything you need to know about our luxury collections and service.
How long does shipping take for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually between 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain accessories cannot be returned once opened.
How do I determine the right size for me?
Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our style consultants for advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'buy now, pay later' options through Klarna and Afterpay.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Are your products ethically sourced?
At Oricle Hearing, we are committed to sustainability. We partner exclusively with manufacturers who adhere to fair labor practices and utilize high-quality, eco-friendly materials whenever possible.